Privacy Policy
NEW ZEALAND PRIVACY POLICY
1. INTRODUCTION
Your privacy is important to us, and we are committed to complying with the Privacy Act 2020 (NZ, enacted 01 December 2020) in relation to the handling of your Personal Information. In this privacy policy "we", "us", "our" and "Crossroad Cycles" means Crossroad Cycles, 21 Main Street, Gore, 9710 New Zealand. Please read this Privacy Policy carefully as it describes how we collect, use, and handle your Personal Information.
You are under no obligation to provide us with Personal Information that we request.
By accessing or using the Services on any computer, mobile phone, tablet, console, or other device (collectively, “Device”) you acknowledge that you have read and understood this Privacy Policy.
2. WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?
The types of Personal Information we collect will depend on your interaction with, and use of, our Services. Generally, the types of Personal Information we collect include:
• name.
• email and physical address.
• telephone number.
3. HOW DO WE COLLECT PERSONAL INFORMATION?
We only collect personal directly from you. We collect your Personal Information when you:
• inquire about our Services.
• create an account via our Services.
• sign up for email updates or to receive our newsletter and/or advertisements.
• register your bicycle.
• enter a contest.
• use a Service that requests information regarding your location.
• are referred to us through a marketing promotion; or
• participate in a marketing survey, promotion, or event.
4. WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?
At Crossroad Cycles, we always want to provide you with the best possible customer service. As such, we collect Personal Information that allows us to:
• provide the information, products, and services you request.
• send you promotional offers or information we believe will be of interest to you.
• send you email updates, announcements, and/or newsletters.
• identify your product and service preferences.
• provide information concerning product recalls or products you have purchased, and
• improve our merchandise selection and customer service.
When we collect your Personal Information as part of our Services, your Personal Information will only be used or disclosed for the primary purpose for which it was collected, a related secondary purpose, in accordance with your consent or as otherwise required (e.g., when lawfully requested by a law enforcement agency).
We do not share, rent or sell information concerning our users to third parties in ways other than disclosed in this Privacy Policy.
5. WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?
We provide your Personal Information to third parties where reasonably required to operate our Services. This may include:
• Delivery, courier, and postal organisations: we may disclose your Personal Information to delivery, courier, and postal organisations in order to deliver our Services.
• Law enforcement and emergency services agencies: we may disclose your Personal Information where required or authorised to do so by law, including in emergency situations and to assist law enforcement agencies with active investigations. We will always ensure that those to whom we disclose your Personal Information have the legal right to receive it.
• Fraud protection organisations: we may also share information with companies assisting in fraud protection or investigation; and
• Other organisations: to prevent illegal uses of Crossroad Cycles products and services, or to defend ourselves against third-party claims.
• Should our business have a privacy breach that the Privacy Commission believes has caused (or is likely to cause) serious harm, we are obliged to notify the Office of the Privacy Commissioner and affected individuals as soon as possible.
6. HOW IS YOUR PERSONAL INFORMATION SECURED?
We understand you have entrusted us with the protection of your Personal Information. As such, we take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure.
The types of protections we have established include:
• we hold the Personal Information that you provide us, along with a record of your purchases, in a secure private database.
• we use encryption technology to promote the secure transmission of any Personal Information you provide while using our Services; and
Although we will use all reasonable efforts to safeguard the confidentiality of any user information collected, we shall have no liability for disclosure of any user information obtained due to errors in transmission or the unauthorised acts of third parties. Email is not a secure form of communication. Please do not send us your Personal Information via email.
7. CONTACT DETAILS
If you to access or correct your Personal Information, make a complaint, or otherwise have questions about this Privacy Policy, please contact us at richard@crossroadcycles.co.nz
8. UPDATES TO THIS PRIVACY POLICY
This privacy policy was last updated in August 2023. We may update this Privacy Policy from time to time, in which case we will post the updated version of the Privacy Policy on our website but may not personally notify you. As such, please check back periodically to see if our Privacy Policy has been updated. Your continued use of the Services constitutes your agreement to the terms of this Privacy Policy and any future versions of this Privacy Policy.
1. INTRODUCTION
Your privacy is important to us, and we are committed to complying with the Privacy Act 2020 (NZ, enacted 01 December 2020) in relation to the handling of your Personal Information. In this privacy policy "we", "us", "our" and "Crossroad Cycles" means Crossroad Cycles, 21 Main Street, Gore, 9710 New Zealand. Please read this Privacy Policy carefully as it describes how we collect, use, and handle your Personal Information.
You are under no obligation to provide us with Personal Information that we request.
By accessing or using the Services on any computer, mobile phone, tablet, console, or other device (collectively, “Device”) you acknowledge that you have read and understood this Privacy Policy.
2. WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?
The types of Personal Information we collect will depend on your interaction with, and use of, our Services. Generally, the types of Personal Information we collect include:
• name.
• email and physical address.
• telephone number.
3. HOW DO WE COLLECT PERSONAL INFORMATION?
We only collect personal directly from you. We collect your Personal Information when you:
• inquire about our Services.
• create an account via our Services.
• sign up for email updates or to receive our newsletter and/or advertisements.
• register your bicycle.
• enter a contest.
• use a Service that requests information regarding your location.
• are referred to us through a marketing promotion; or
• participate in a marketing survey, promotion, or event.
4. WHY DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?
At Crossroad Cycles, we always want to provide you with the best possible customer service. As such, we collect Personal Information that allows us to:
• provide the information, products, and services you request.
• send you promotional offers or information we believe will be of interest to you.
• send you email updates, announcements, and/or newsletters.
• identify your product and service preferences.
• provide information concerning product recalls or products you have purchased, and
• improve our merchandise selection and customer service.
When we collect your Personal Information as part of our Services, your Personal Information will only be used or disclosed for the primary purpose for which it was collected, a related secondary purpose, in accordance with your consent or as otherwise required (e.g., when lawfully requested by a law enforcement agency).
We do not share, rent or sell information concerning our users to third parties in ways other than disclosed in this Privacy Policy.
5. WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?
We provide your Personal Information to third parties where reasonably required to operate our Services. This may include:
• Delivery, courier, and postal organisations: we may disclose your Personal Information to delivery, courier, and postal organisations in order to deliver our Services.
• Law enforcement and emergency services agencies: we may disclose your Personal Information where required or authorised to do so by law, including in emergency situations and to assist law enforcement agencies with active investigations. We will always ensure that those to whom we disclose your Personal Information have the legal right to receive it.
• Fraud protection organisations: we may also share information with companies assisting in fraud protection or investigation; and
• Other organisations: to prevent illegal uses of Crossroad Cycles products and services, or to defend ourselves against third-party claims.
• Should our business have a privacy breach that the Privacy Commission believes has caused (or is likely to cause) serious harm, we are obliged to notify the Office of the Privacy Commissioner and affected individuals as soon as possible.
6. HOW IS YOUR PERSONAL INFORMATION SECURED?
We understand you have entrusted us with the protection of your Personal Information. As such, we take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure.
The types of protections we have established include:
• we hold the Personal Information that you provide us, along with a record of your purchases, in a secure private database.
• we use encryption technology to promote the secure transmission of any Personal Information you provide while using our Services; and
Although we will use all reasonable efforts to safeguard the confidentiality of any user information collected, we shall have no liability for disclosure of any user information obtained due to errors in transmission or the unauthorised acts of third parties. Email is not a secure form of communication. Please do not send us your Personal Information via email.
7. CONTACT DETAILS
If you to access or correct your Personal Information, make a complaint, or otherwise have questions about this Privacy Policy, please contact us at richard@crossroadcycles.co.nz
8. UPDATES TO THIS PRIVACY POLICY
This privacy policy was last updated in August 2023. We may update this Privacy Policy from time to time, in which case we will post the updated version of the Privacy Policy on our website but may not personally notify you. As such, please check back periodically to see if our Privacy Policy has been updated. Your continued use of the Services constitutes your agreement to the terms of this Privacy Policy and any future versions of this Privacy Policy.